Optum San Diego (Optum) joined Live Well San Diego as a recognized partner on September 6, 2014. Optum has become a Live Well San Diego partner by operating the County’s Access and Crisis Line (ACL) since 1997. The ACL receives thousands of calls per month related to suicide prevention, crisis intervention, community resources, mental health referrals, and alcohol and drug support services. Confidential and free of charge, the line is immediately answered seven days a week, 24 hours a day by Master's-level and Licensed Clinicians. The counselors average 16 years of clinical experience in a variety of backgrounds, including: emotionally-disturbed youth, geriatric social services, nursing, in-home domestic violence intervention, case management, and drug and alcohol abuse. Language interpreter services enable the ACL to assist in 150 languages within seconds.
Optum also provides free, live Internet CHAT services with licensed counselors Monday through Friday, from 4:00 p.m. to 10:00 p.m.
Optum is a responsive community partner who attends numerous resource fairs and informational events annually.
“Optum is committed to Live Well San Diego, and we are thrilled to be part of such a visionary approach to improve health, ensure neighborhoods are safe and communities are resilient, and promote a region in which San Diego residents can enjoy the highest quality of life,” says Dr. Ruth Kenzelmann, Executive Director of OptumHealth San Diego. “We are excited to see that our own initiative, ‘Do Good, Live Well’, which aims to decrease hunger and obesity by encouraging the volunteerism of Optum employees, closely aligns with Live Well San Diego.”