Community Information Exchange Timeline


At its most basic level, the goal of a Community Information Exchange is to ensure that individuals can live a longer, happier, and healthier life by ensuring providers can give the best patient care possible and efficiently match individuals with appropriate services.

A Community Information Exchange enables a network of health, human, and social service providers to deliver coordinated, person-centered care by using shared data, common language, and technology to unite providers across sectors. It enables providers to shift away from reactive approaches and toward proactive, holistic, person-centered care by providing access to all available help and support to aid in individual case planning and outcome evaluation.

Service providers across the county are committing to participate in the San Diego Community Information Exchange led by 211 San Diego. This collective approach shows how each provider is carefully considering how the care they provide fits into the broader care delivery system, to better connect individuals to services, and share deeper levels of information.



The San Diego Community Information Exchange was kick-started by funding from Alliance Healthcare Foundation and began with a pilot program of homeless service providers. A second cohort of senior service providers provided a second successful pilot, both of which opened the doors to the addition of other organizations in other partner sectors.

Cross-sector data sharing is gaining momentum as an approach to whole-person care which serves to address all the factors that influence a person’s health. With data in the hands of the service providers they can better address a person’s social risk factors, and better care for patients in the context of their lives.


Partner Success Stories


La Maestra Provides Underserved with Whole-Person Care 

La Maestra Community Health Centers are federally qualified health centers with locations throughout San Diego.  La Maestra employs a holistic, solutions-based approach to health care through the organization's La Maestra Circle of Care® services, which provides primary, specialty care and social services including job training, eligibility and enrollment assistance, microcredit and microenterprise programs, translation, interpretation, transportation, legal advocacy, a community garden, food pantry, after-school and summer programs and transitional housing.

To address no-show rates for appointments at their clinics, La Maestra began leveraging telehealth appointments and found they went from a 50% no-show rate to only 13% in just two years.

“La Maestra is dedicated to mitigating the mental health and substance abuse challenges related to COVID-19, and a huge component of our efforts has been the rapid transition of almost all our providers to NextGen Virtual Visits,” said Zara Marselian, Ph.D., FACHE, La Maestra president and chief executive officer to BusinessWire. “This integration ensures continuity of care as well as increased accessibility and quality of care for all patients, regardless of their ability to pay or visit the office.”



  • 2‐1‐1 San Diego
  • American Red Cross of San Diego and Imperial Counties
  • Bayside Community Center
  • Blue Shield of California Promise Health Plan
  • Catholic Charities Diocese of San Diego
  • Champions for Health
  • Chula Vista Community Collaborative
  • City Heights Community Development Corporation
  • City of Chula Vista
  • City of San Diego
  • City of San Marcos
  • City of Vista
  • Community Health Improvement Partners
  • Community Resource Center
  • Consumer Advocates for RCFE Reform
  • County of San Diego
  • ElderHelp of San Diego
  • Episcopal Community Services
  • Facilitating Access to Coordinated Transportation (FACT)
  • Family Health Centers of San Diego
  • Father Joe's Villages
  • First Presbyterian Church of San Diego
  • Heavens Windows
  • Home Start
  • Imperial Beach Community Clinic
  • Interfaith Community Services
  • Jacobs and Cushman San Diego Food Bank
  • Jewish Family Service of San Diego
  • La Maestra Community Health Centers
  • Legal Aid Society of San Diego, Inc.
  • Meals on Wheels San Diego County
  • Mental Health Systems, Inc.
  • Metropolitan Area Advisory Committee (MAAC)
  • Molina Healthcare, Inc.
  • Multicultural Health Foundation
  • NAMI San Diego
  • National Conflict Resolution Center
  • National Veterans Transition Services, Inc.
  • Neighborhood Healthcare
  • Neighborhood House Association
  • North County Health Services
  • North County Lifeline
  • PATH San Diego
  • Planned Parenthood of the Pacific Southwest
  • Samahan Health Centers
  • San Diego Community College District
  • San Diego LGBT Community Center
  • San Diego Workforce Partnership
  • Santee School District
  • San Ysidro Health
  • SAY San Diego
  • Scripps Health
  • Serving Seniors
  • Skinny Gene Project
  • South Bay Community Services
  • Southern Caregiver Resource Center (SCRC)
  • St Paul's Senior Services
  • The Salvation Army San Diego Regional Office
  • TransFamily Support Services
  • Urban Corps of San Diego
  • Vets' Community Connections
  • Vista Community Clinic
  • YMCA of San Diego County
  • Zero8hundred

Funders Help Expand Nile Sisters’
Nursing Assistant Program

In July of 2020, the Nile Sisters Development Initiative launched its career-training school called, LearnMore. LearnMore is a vocational nurse assistant training program to help underserved communities prepare for in-demand health care careers. Due to the high need for nurses during the pandemic, the program was immediately expanded through a $120,000 grant provided by The San Diego Foundation COVID-19 Community Response Fund.

To date, San Diego Gas & Electric has donated $2 million to the community response fund with plans to contribute an additional million in 2021.

“There are several communities of concern in San Diego that are struggling with unemployment issues created due to the pandemic,” said Eugene Mitchell, SDG&E’s vice president of state governmental and external affairs. “Several hospitals and care facilities have a nursing shortage and this program helps match talent to opportunity and offers a career path for those who need these educational resources the most.”

The program’s most recent class had immigrant students from all over the world, including Nigeria, Myanmar, South Sudan, Ethiopia, Mexico, and Latin America.

Current course offerings include three schedules: a 22-day weekday and 44-day weeknight course, and a 22-day weekend course. Courses provide 60 theory and lab instruction hours, and 100 clinical instruction hours through the program’s clinical partners.

“Everyone is welcome at LearnMore. Our mission is to build a thriving, culturally diverse workforce,” said Elizabeth Lou, Nile Sisters’ founder and executive director. “We are especially focused on those in hard-to-reach and underrepresented populations who want to develop new skills for in-demand and rewarding healthcare careers.”