Driving Positive Customer Outcomes with Person-Centered Care



Guadalupe X. "Suchi" Ayala, PhD, MPH

Professor, SDSU School of Public Health
Director, Institute for Behavioral and Community Health (IBACH)
Director, SDSU HealthLINK endowment 

Dr. Ayala is dedicated to addressing health disparities among Latinos/Hispanics, sexual and gender minorities, and other marginalized and underserved populations. SDSU HealthLINK is a $10 million endowment from the National Institute on Minority Health and Health Disparities (NIMHD) to build a research infrastructure that supports the use of new technologies and big data in health disparities research.

Professor Ayala has led several intervention and observational studies funded by the National Institutes of Health, the Robert Wood Johnson Foundation, and the Centers for Disease Control and Prevention. Dr. Ayala’s work examines a range of factors related to health and well-being in children, adults, and families.




Jennifer Burnett

Training Lead,
ConnectWellSD, County of San Diego

Jenni Burnett has a B.A. in Communications and 30 years of experience developing curriculum and delivering training for adult learners. She has taught a wide range of courses in the private, public, and academic sectors including eLearning and in-person staff development programs.

Ms. Burnett and her training team developed and deployed 50+ eLearnings, webinars, mini-module videos, job aids, and hands-on training curricula. Over 6000 users have been trained and on-boarded in the system.  Ms. Burnett also developed and facilitated, as a companion to the ConnectWellSD program initiative, the Person-Centered Service Coaching Certificate Program, which won the 2018 NACo Achievement Award (Best in Category) for Personnel Management, Employment and Training.


Dr. Tracy Finlayson

School of Public Health, San Diego State University

Dr. Finlayson is an interdisciplinary health services researcher with training in sociology and social psychology, and mixed methods expertise. Her main research areas are oral health disparities, social determinants of health, access to care for vulnerable populations, health policy, and community-based participatory research (CBPR). She is co-lead for the Community Engagement Core at the SDSU HealthLINK Center for Transdisciplinary Health Disparities Research, and will lead the Research Translation Workgroup and work with other Center cores. In 2019, she was named a Live Well San Diego Public Health Champion.


Hanan Scrapper

Director of Programs,
People Assisting the Homeless (PATH)

Hanan Scrapper joined PATH in February 2018 as Director of Programs.  Hanan oversees all aspects of programs for PATH San Diego with an emphasis on Whole Person Wellness. Current programs include: Enhanced Street Outreach, Interim Housing, Rapid Re-Housing, Housing Navigation, Health Homes and Permanent Supportive Housing. Her background includes over 10 years of experience working in the nonprofit sector centered on homelessness, domestic violence, human trafficking and, most recently, working with the veteran community to help design a system level change to address and end veteran homelessness in San Diego.


Dr. Joe Grady

Program Manager,
People Assisting The Homeless (PATH)

Dr. Joe Grady is currently a Program Manager with PATH – Whole Person Wellness pilot program serving those experiencing homelessness and who are frequent utilizers of emergency services. Dr. Grady previously served as a Clinician in the Whole Person Wellness program and has practiced psychotherapy as Licensed Marriage and Family Therapist at low-income community mental health clinics and with the US Navy.